Frequently Asked Questions
Everything you need to know about our farm-to-table delivery.
How do you ensure the freshness of your products during transit?
We use temperature-controlled eco-friendly packaging and gel packs to maintain optimal freshness from our fields to your doorstep.
Where does Fieldnotes source its ingredients?
We partner exclusively with certified organic regional farms and small-scale artisanal producers who prioritize sustainable soil health.
What is your policy for damaged or spoiled items?
If your order arrives in less than perfect condition, please contact us within 24 hours of delivery with a photo, and we will issue a full refund or replacement.
Do you offer subscription-based deliveries?
Yes, our 'Harvest Cycle' subscription allows you to schedule weekly or bi-weekly deliveries of your favorite staples at a 10% discount.
How can I track my perishable shipment?
Once your order is harvested and packed, you will receive an email with a tracking link and an estimated one-hour delivery window.
Are your packaging materials recyclable?
Absolutely. Our boxes are curbside recyclable, and our insulation liners are made from compostable cornstarch that dissolves in water.