Returns & Exchanges

At Fieldnotes, we take pride in the quality of our artisanal food products; however, due to the perishable nature of our goods, returns are typically limited to damaged or incorrect items. If you are not completely satisfied with your order, please contact us within 7 days of delivery to initiate a resolution.

Return Process

• 1.
  Report the Issue

  Email our support team with your order number and a brief description of the quality concern or shipping damage.

• 2.
  Submit Documentation

  Provide clear photographs of the product and packaging to help our quality control team verify the issue.

• 3.
  Receive Authorization

  Once reviewed, we will issue a return authorization or confirm your eligibility for a replacement or store credit.

• 4.
  Refund Processing

  Approved refunds are processed back to your original payment method within 5-7 business days, excluding original shipping fees.